• the_blog

End Of Year Integration Promos Boost HME Provider Revenues

Denver, CO – October 21, 2014 – CareTouch Communications, Inc. released two end-of-year promotions to Home Medical Equipment (HME) providers who are interested in reaching out to their patient population in 2014 in an effort to boost resupply revenues. The two programs include free services for HME providers, whether they are using Mediware’s Fastrack or another billing system.

Existing Mediware® Fastrack customers can begin a resupply program by the end of 2014 and receive a communication module at no cost. This enables easy, two-way integration of patient data and allows outreach campaigns to be initiated quickly.

New customers on a different billing system can begin a resupply program this year and receive a complimentary end-of-year outreach campaign that includes a phone call and email broadcast reminding patients to order supplies before their deductibles reset.

Regardless of the type of billing system an HME provider is using, the CareTouch end-of-year integration programs provide fast outreach to patients. CareTouch has developed a video showing the steps involved in easy integration.

“We’ve helped HME providers double and triple their resupply revenue,” commented Matthew Dolph, CEO of CareTouch. “Getting started used to be the hard part, but now with simple integration solutions, and this end of year promotion, beginning an outreach program makes even more sense, and can have a significant impact on the HME provider’s bottom line.”

If you are interested in learning more about the solutions CareTouch offers, contact them to schedule a live demo by visiting www.caretouch.com/demo.

Mediware® is a registered trademark of Mediware Information Systems. Fastrack is a trademark of Mediware.

Posted in Featured, News, Press Releases | Comments closed

Announcing 2 Revenue-Boosting Programs!

Rampup3

Would you like to increase your resupply revenues by the end of the year? We have 2 revenue-boosting promotions taking place that can help make that decision an easy one!

For Mediware® Fastrack Customers

For Non-Fastrack Customers

Posted in Featured, News, Sleep Therapy | Comments closed

Will You Be at Medtrade?

Trade Show Floor (small)


Medtrade
is October 20-23 at the Georgia World Congress Center in Atlanta. We’ll be there, walking the show floor, and would welcome the opportunity to talk with you about our end-of-year Mediware Fastrack program! 

Send me an email or call me at 209-323-9087 either now or while at the show and let’s connect!

Zuri Nance-4x6

Zuri J. Nance
Sales Manager
zuri.nance@caretouch.net

 

 

Posted in Featured | Comments closed

CareTouch Unveils New Video

Rampup3

Denver, CO – September 30, 2014 – CareTouch Communications, Inc. unveiled their brand new video on www.CareTouch.com, which demonstrates how Home Medical Equipment (HME) providers can increase their resupply revenue and keep patients happy through continuous, personalized outreach.

CareTouch is in the business of building relationships, and this new video explains the benefits of choosing a communication partner that reaches their entire patient population consistently, and according to patient preference.

“Our customers often see double or triple the resupply orders after working with CareTouch,” commented Matthew Dolph, CEO of CareTouch. “We want to make it easy for our partners to reach their patients through a personal, customized approach, and we think this video helps convey how we accomplish that.”

If you are interested in learning more about the solutions CareTouch offers, schedule a live demo.

Follow_us_button_LinkedIn

Posted in Featured, Press Releases | Comments closed

Hike for Hospice Pics

CareTouch in the Community
Hike for Hospice, September 14, 2014

CareTouchHike-57 CareTouchHike-56 CareTouchHike-91 CareTouchHike-77 CareTouchHike-70 CareTouchHike-60 CareTouchHike-34 CareTouchHike-32 CareTouchHike-23 CareTouchHike-19 CareTouchHike-17 CareTouchHike-10 CareTouchHike-6 CareTouchHike-4 CareTouchHike-2 CareTouchHike-1

Posted in In the Community | Comments closed

CareTouch in the Community’s Successful Fundraising Campaign

Denver, CO – September 23, 2014 – CareTouch Communications, Inc. announced that their first fundraising effort though their employee-run outreach program called CareTouch in the Community was a success. Through its sponsorship, fundraising efforts and butterfly release at the Hike for Hospice, they raised over $4000 for the Butterfly Program of Porter Hospice on September 14.

This summer, CareTouch formed a new employee-driven outreach program called CareTouch in the Community, where CareTouch employees select causes they are passionate about to provide hands-on support.

The team hiked 2.5 miles at the Hike for Hospice event to raise money for the Butterfly Program, which provides pediatric palliative care. In addition to collective and individual fundraising efforts, CareTouch was a Peak Sponsor of the Hike for Hospice event.

“We all read about how companies donate money for causes, but it’s not often that you hear about employees getting up at the crack of dawn on a Sunday to hike 2.5 miles to support a cause,” commented Matthew Dolph, CEO of CareTouch. “I’m really proud of the culture we’ve created at CareTouch. It’s one where we literally walk our talk, and we’re happy to have been able to support the Butterfly Program.”

Please visit the company’s CareTouch in the Community page to learn more.

Follow_us_button_LinkedIn

Posted in Featured, Press Releases | Comments closed

Thank You!

 

Thank you to all of the amazing people who donated to our first CareTouch in the Community cause, Hike for Hospice, to benefit the Butterfly Program of Porter Hospice.

Our original goal was $1000 and we surpassed it, reaching $1822 in donations thanks to your help! In total, through our sponsorship, fundraising efforts, and butterfly release during the hike, we raised over $4,000!

Butterfly

Top of Mount Lindo2

On Sunday, September 14, the CareTouch in the Community team climbed to 7,600 feet (approximately 2.5 miles) to the top of Olinger Mount Lindo, home of the illuminated cross in Morrison, Colorado. As a Peak Sponsor for the 9th Annual Hike for Hospice, we raised funds for the Butterfly Program, which provides pediatric palliative care.

Thank you for your support!

 

Posted in Featured, News | Comments closed

CareTouch: On a Mission

CareTouch

I joined CareTouch about a year and a half ago, and back then, the face of CareTouch was very different from the company we are today. We had big goals and not very many people to help make them happen. Our lopsided hierarchy consisted of 5 senior managers and only 3 client service representatives. “That’s a lot of chefs in the kitchen,” I thought, “and not a lot of people left to directly serve our customers.”

And thus, the big conundrum: How was a company with such big goals, a handful of customers and an even smaller number of client service representatives going to make a difference? Here’s how we did it.

Last Fall, we shook up the company.  We started by making a complete shift from a technology company to a services company. We then got lean and maintained only the people and the perks that were going to keep our company motivated and aligned with our big goals. We developed vision and mission statements that meant something to us (and still do). We began fostering a culture that made coming to work fun, challenging, and profitable at the same time.

Has it been easy? Not in the least bit. Is it rewarding to be where we are today? Absolutely.

We’ve had to completely shift the way we thought about our business, our target market, and how we related to one another inside the walls of the company. Here are some things we’ve learned along the way:

Planning is good. By getting our entire staff on the same page about what we wanted to achieve, how we planned on doing it, and how each person contributed to the overall picture, we were able to get a clear picture of our goals and the steps it would take to get us there.

Accountability is important. No matter how great your goals are, they are worthless if the parties responsible aren’t held accountable for the results. We’ve learned to review the progress against our goals regularly and make sure everyone is supported in order to reach them.

People are even more important. The folks at the top always knew this, but I think that our culture has transformed the entire company in a way that every single employee knows that they are a critical spoke in our collective wheel.

Walk your talk. Do we focus on adherence or on resupply? Are we truly compassionate communicators? How do we demonstrate this compassion in everything we say and do? These were fundamental objectives and values that we wanted to focus on and express, and we did it by understanding our customer’s needs better, as well as working to create programs that would allow us to walk our talk, e.g. CareTouch in the Community.

Of course, we’ve learned many other valuable lessons along the way. We’ve made some mistakes, have celebrated many victories, and have course-corrected when necessary, but this is all part of the process of becoming a great company that serves great customers. And, we’re not finished yet.

Follow_us_button_LinkedIn

Cindy Skerjanec is Marketing Director for CareTouch and brings two decades of strategic marketing and branding expertise to the company. She has led CareTouch’s brand initiatives, strategic marketing direction and tactical execution for the last year. In her spare time, she leads marketing workshops and teaches yoga. She lives with her husband and two children in Colorado.

Posted in Featured | Comments closed

CareTouch Surpasses Internal Fundraising Goal for 9th Annual Hike for Hospice

Denver, CO – August 13, 2014 – CareTouch Communications, Inc. announced that it has exceeded its initial goal of raising $1000 to support the Butterfly Program of Porter Hospice through the Hike for Hospice event to be held on Sunday, September 14. CareTouch aims to continue fundraising efforts with the objective of doubling their initial goal.

Last month, CareTouch formed a new employee-driven outreach program called CareTouch in the Community, where CareTouch employees select causes they are passionate about to provide hands-on support. The team will hike 2.5 miles at the Hike for Hospice event to raise money for the Butterfly Program, which provides pediatric palliative care.

In addition to collective and individual fundraising efforts, CareTouch is a Peak Sponsor of the Hike for Hospice event.

“We are so thankful to the people who have already donated to our team’s fundraising efforts,” commented Matthew Dolph, CEO of CareTouch. “We have a healthy dose of interoffice competition going on in an effort to raise as much money as we can for this great program, and we look forward to the prospect of doubling our initial fundraising goal.”

If you are interested in learning more please click here.

Follow_us_button_LinkedIn

Posted in Featured, Press Releases | Comments closed

Opening the Books is the Recipe for a Better-Run Company

accountingSeveral weeks ago I came across an article in the Business Insider about a CEO who opens the company’s books to employees. Her $30 million, 53-employee-company thrives, she says, because all employees understand the details behind the bottom line.

This is a practice we’ve developed at CareTouch, and I think it has been an important part of our growth over the last year. The more employees know about our revenue, expenses and net income, the more opportunity they have to help impact the bottom line.

At our quarterly All-Hands Meetings, we bring lunch in for the entire company and each department provides an update on that quarter’s events, accomplishments and opportunities for improvement. My job is to share the overall state of the company and then take everyone into a deep dive of the previous quarter’s financials. The only data not shared are individual salaries, but everything else is up in plain view for all to see.

The benefits from this type of “open cloaked” approach are far-reaching. Our employees have a better understanding of what’s coming in, what’s going out, and how they fit into that overall puzzle.

For example, in the last 6 months, understanding our financial picture has helped our employees and managers make decisions regarding:

  • Whether we should extend our existing office space lease or move to another space
  • If it’s the right time to purchase equipment
  • Our hiring process/timing
  • When it’s time to add more perks

It’s clear to see that people and companies make the best decisions when they have all the information. When you are basing decisions on a gut feel or no information, you’re bound to make the wrong one. When everyone has this information, they’re able to make use of it in their daily work life so the next time we gather for our quarterly meeting, we see that net income arrow continue to tick up!

Follow_us_button_LinkedIn

Matthew Dolph is CEO for CareTouch Communications, Inc. and brings 20 years of service management experience to the company’s operations. He has helped design, implement and manage numerous patient communication solutions for CareTouch customers and business partners. He coaches numerous soccer teams and lives in Colorado with his wife and four children.

Posted in Featured | Comments closed