CareTouch

CareTouch Replenishment

CareTouch Replenishment provides you with an automated way to contact active patients to assess their current therapy status and ensure they have the opportunity to order replacement supplies. This protocol is a cost effective way to stay in touch with all of your sleep patients, maximize replenishment revenue, and leverage staff time.

CareTouch Adherence

CareTouch Adherence helps you manage the first 90 days of therapy, including meeting the Medicare Local Coverage Determination (LCD) guidelines. The protocol ensures that your staff is alerted when a patient is having difficulty or is at risk of becoming non-compliant. Further, it helps manage the process of collecting compliance and therapy data, regardless of the brand of device your patient is using.

• Works with any brand of device and all data collection methods
• Quickly identifies patients who need intervention
• Facilitates physician follow-up… Learn More

Custom Patient Communications Protocols

One of the best qualities of the CareTouch technology platform is its flexibility. Because we utilize a text-to-speech engine, if you can think of a question, we can ask it. We have created custom protocols for a variety of applications and are always willing to discuss your unique needs.

Here are some examples of custom protocols we have built and implemented for our clients:

• Annual assessment for sleep lab (modified Epworth Sleepiness Scale)
• Nebulizer patient follow-up
• New sleep apnea mask evaluation (Patient recruitment and survey)
• Verification of delivery for sleep supplies
• Replacement CPAP Campaign    Learn More

Centralized Patient Management

CareTouch360 is an online portal from which you have the ability to manage and monitor your patients. In addition to individual patient management, CareTouch360 gives you access to reports and alerts, and allows for easy data export
 

• Add, edit, or remove patients
• Make protocol assignments
• View individual patient responses
• Print a personalized instruction page for new patients
• Check and manage alerts    Learn More

Health Information Library

The CareTouch Health Information Library is a custom implementation of our patient communications technology created for McKesson / RelayHealth.  It is an on-demand audio library of health information designed for acute care providers and health plans.  The library contains over 2400 topics that are accessed over the telephone via voice response and is available in English as well as Spanish.

The library is currently implemented in over 30 acute care providers and health plans and services over 300,000 patients per year.